FAQ

Frequently asked questions

General

What is the Coronavirus situation in Colombia and Mexico?


Coronavirus is an important consideration when deciding when to travel. You should assess the risks before you travel. Our Concierge Service can give you up-to-date information when you make an enquiry, and with a Dedicated Concierge, we can advise you just before travel, and during your trip, to help to keep you safe. All of the services we provide and partners that we work with follow all the biosecurity protocols as required by local rules. Our Concierge Team are trained to assess these risks and can act to support any specific needs you may have during your trip.




How much does a concierge service typically cost?


Two Travel always makes sure to keep the total to 15% or less of your expected trip cost. Price, for the most part, depends on group size, trip length, and the complexity of your needs.




What's included in Two Travel's Concierge Service?


It's just that, it's a service. Every group has a dedicated Concierge team comprised of our Client Manager, Reservation Manager, and Private Event Manager. This team will help plan and build your custom itinerary while simultaneoulsy handling all the logistics before you arrive until you leave. As your single point of contact,we will bring everything you can possibly need (and more) to your home. Through our close knit relationships, our clients receive best in class service wherever they go. So skip the line and get the service you deserve!




Is a transfer from the airport included?


Yes. All concierge clients receive round trip airport transports. All you need to do is look for our logo!




How long does it take to plan a trip?


Great question! This will depend a lot on the time of season you go, but our rule of thumb is to confirm your house and boat (the big items) 3-6 months in advance and then we work on your custom itinerary 2-3 months before your arrival to ensure you get the best our cities have to offer.




How do I pay Two Travel?


We accept all forms of payment. We have offices in New York, Cartagena, and Tulum so you can use any cash transfer app (PayPal, Venmo, Zelle, etc) or any credit card.





Colombia

Do I need a visa for Colombia?


Colombia has a relaxed policy towards visas and there are few nationals visiting Colombia that need one. A 90-day stay is permitted upon arrival to citizens from the United States, most of Europe and the Americas, as well as Australia, New Zealand, South Korea, South Africa, and Japan.




What is the currency of Colombia?


The Colombian currency is the peso (COP). The exchange rate is around $1 = 3500 pesos. It’s a good idea to get some Colombian pesos from an ATM (bring a debit card for this) after arrival to pay for budget meals, bus tickets, small souvenirs, and taxis. Credit cards are accepted in most restaurants, bars, and businesses.




Is it safe to visit Colombia?


Colombia has become a popular country for tourists over the last few years. Most tourists tend to visit the larger cities, the coffee area around Medellín and the Caribbean coast around Cartagena. These areas are generally safe for tourists, but do take care, as Colombia is still a developing country. Many people earn less than $300 USD per month, so you will likely appear rich. The majority of people are very welcoming and want tourists to enjoy the wonderful culture in Colombia. Always take local advice. If you have a Dedicated Concierge, they will of course, answer any questions and ensure you and your group stay safe.




How safe is Cartagena, Colombia to visit?


Cartagena is one of the safest cities in Colombia. Most visitors will spend their entire time in the areas of the walled city, Getsemani, Manga, Bocagrande, Castillogrande and La Boquilla. Nothing in life is certain, but it is extremely unlikely that you will encounter anything that could be considered unsafe in these neighborhoods. Within the last 5 years, the Colombian government has done everything in their power to make these neighborhoods safe to walk around at any time.




When is the best time to visit Cartagena, Colombia?


In terms of weather, Cartagena is always sunny and warm (hot). “Rainy Season” is defined by a few light sun showers around September and October. If you’re looking for a city that parties all night, then December is your month. The end of December through New Year’s is a time you must witness for yourself. From the lights in the Old City to the non-stop parties and events, everyone finds something to do in Cartagena during this time.




Can I drink the water in Cartagena, Colombia?


The water is potable so technically you can. However, we suggest sticking to bottled water during your stay. Don’t be afraid of ice though. It’s totally fine!





Mexico

Do I need a visa for Mexico?


Most tourist visitors including visitors from the US, Canada, and most countries from LATAM and Europe do not require a visa and are allow to stay up to 180 days.




What is the currency of Mexico?


The Mexican currency is the peso (MXN). Normally, $1 USD = 20 pesos approx. Most businesses in Tulum will manage their own rate which can average from 18-19 MXN per US dollar. It’s a good idea to get some Mexican pesos from an ATM (bring a debit card for this) after arrival to pay for tips, budget meals, bus tickets, small souvenirs, and taxis. Credit cards are accepted in most restaurants, bars, and businesses.




Is Tulum safe to visit?


100% Yes. Most visitors will spend their entire time in the areas around Tulum and Riviera Maya for their amazing beaches and to visit cenotes around Tulum.




When is the best time to visit Tulum?


In terms of weather, the three-month stretch from October to December is the best time to visit, when hurricane season is over and the weather is warm but not oppressively hot. January through March see the biggest wave of tourists, so avoid that time if you're not a fan of crowds. Tulum's rainiest months are June, September, and October.




Can I drink the water in Tulum?


The water is potable so technically you can. However, we suggest sticking to bottled water during your stay. Don’t be afraid of ice though. It’s totally fine!




Should I rent a car or a bike in Tulum?


A car or a bike can be convenient depending on the type of vacation and plans you have. If you are planning to explore the beaches and cenotes around Tulum, it's better to rent a car or transportation. We can help you with private transportation. If you are only staying in one place, like the Zona Hotelera, to chill in the differents restaurants and beach clubs, these activities can be done easily by bike. We can help you with bike rental.




Are taxis expensive in Tulum?


Taxis are the main and most convenient mode of transportation in Tulum. You can easily find cab stands outside hotels, at beaches and near the main attractions. But, taxis do tend to be overpriced. Expect to pay a minimum fare of around Mex $100 for a 5-km ride and mostly $350-$400 to/from the hotel zone in low season.




Is there Uber in Tulum?


There is no Uber in Tulum currently, so you'll have to rely on normal taxis or rent a car. We recommend you hire a private transport company for convenience, and can help you with that anytime.





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